We understand that life can be unpredictable and that your personal circumstances & needs may change. Our goal in setting out these policies for cancellations, deferrals, and re-assessments is to maintain a consistent, transparent, and fair process for both you and London Pilates Academy.
This document clearly outlines exactly how and when we accept course cancellations and transfers, the fees associated with deferring your attendance, and the terms for assessments and course validity. You'll also be provided with an electronic copy of our full Policies in your Welcome Pack upon enrollment, and you will need to agree to these terms before securing your in-person training days. Please read these policies carefully before purchasing.
Our dedicated tutors and team are committed to helping you achieve your learning goals. We strive to maintain high standards of professional behavior and will support your journey whenever possible. We ask that all students contribute to a positive and effective learning environment by extending the same mutual respect to our staff. To ensure a professional environment for everyone, we reserve the right to review or cancel contracts in cases where our team is not treated respectfully.
Updated and Effective as of 3rd November 2025
Cancelation & Refund Policy (Courses & Bundles)
1. The Cooling-off Period- If you cancel a course within the 14-day Cooling-off Period and have not accessed any course content, you are entitled to a full refund of all monies paid, minus any applicable credit card processing fees.
- Please Note: Accessing the course content is considered the start of your studies and voids your eligibility for a full refund under the Cooling-off Period policy.
- Your refund will be processed within 14 days of your written request for cancellation.
2. Cancellations Within 30 Days- For any cancellation request submitted in writing within 30 days of enrollment, a refund will be issued, excluding a £250 Enrollment Fee. This fee applies if you have already begun your studies or if the request is made after the initial 14-day Cooling-off Period. The fee covers all administrative, registration, and payment processing costs.
3. After 30 Days of Enrollment- We are unable to offer any refunds for cancellations requested more than 30 days after the date of enrollment (the date of purchase when access to all online content is provided).
4. Enrollments Close to Class Start Date- Important: If you enroll in a course within 30 days of the first in-person class, no refunds will be available for cancellation.
In-person Course Deferral Policy (Courses & Bundles)
WE ARE COMMITTED TO RUNNING ALL ADVERTISED COURSES AS SCHEDULED AND MAINTAINING A HIGH STANDARD OF TRAINING. TO ACHIEVE THIS, HOWEVER, WE MUST PLAN IN ADVANCE AND ENSURE ALL RESERVED STUDENT PLACES ARE USED AS ORIGINALLY PLANNED.
DEFERRAL PROCESS AND FEE
IF YOU NEED TO DEFER YOUR ATTENDANCE TO A LATER COURSE INSTANCE, YOU MUST NOTIFY US IN WRITING NO LATER THAN 30 DAYS BEFORE THE START OF THE COURSE. ALL DEFERRALS ARE SUBJECT TO A DEFERRAL FEE TO SECURE THE NEXT AVAILABLE DATES.
THIS FEE COVERS THE ADMINISTRATIVE COSTS ASSOCIATED WITH THE TRANSFER PROCESS, RE-ADVERTISING YOUR SPACE, AND HONORING OUR FINANCIAL AND CONTRACTUAL OBLIGATIONS TO OUR TEAM AND SUPPLIERS, EVEN IF THE SPACE CANNOT BE FILLED.
DEFERRAL FEES
THE FEE STRUCTURE DEPENDS ON THE TYPE OF COURSE AND WHEN THE DEFERRAL REQUEST IS MADE IN RELATION TO THE START OF THE IN-PERSON DAYS.
OUTSIDE OF 30 DAYS PRIOR TO COURSE START.
| Course Type
| Fee Payable to Secure Next Dates
| Exception |
| Full Pilates Teaching Qualification/Reformer |
£100 |
Waived if a valid medical note is provided or in the instance of bereavement |
| Perinatal/Exercise Referral |
£50 |
Waived if a valid medical note is provided or in the instance of bereavement |
Within 30 Days Prior to Course Start
We only offer deferrals within 30 days of the course start date under two exceptional circumstances. In these instances, a Deferral Fee will apply to secure your new course dates:
- Sickness that prevents course participation, provided a doctor's note from a licensed medical doctor is submitted no later than 12 hours before the course begins.
- Bereavement.
| Course Type |
Fee Payable to Secure Next Dates |
| Full Pilates Teaching Qualification/Reformer |
£250 |
| Perinatal/Exercise Referral |
£100 |
Limit on Deferrals
Course deferrals may be made only once for any reason.
Course Structure, Validity, & Assessment (Courses & Bundles)
In-Person Course Attendance
All days of the in-person course must be completed in sequential order. There is no option to attend missed days by joining future course instances.
If the course is cancelled by the London Pilates Academy, you will be given the option to either defer your place to a later date or receive a full refund.
Assessments and Fees
The course price includes one attempt at each required assessment
| Assessment Type
| Included Attempts
| Reassessment Fee |
| Practical Assessment |
£100 |
£100 per subsequent attempt |
| LAR (Learning, Action, & Reflection) Assessment |
£50 |
£25 per subsequent attempt |
Practical Assessment Rescheduling: Scheduled practical assessments must be cancelled or moved with a minimum of 30 days' notice. Failure to do so will incur a £100 cancellation fee.
Reassessment Format: Students participating in in-person assessments may be required to complete any reassessments via livestream or recorded submission if referred.
Course Validity and Extensions
Your course validity period begins on the date of enrollment (the date of purchase when access to all online content is provided).
- Single Courses: 12 months from enrollment date
- Bundles: 24 months from enrollment date
Course Extensions
A 12-month course extension may be granted following the expiry of your initial validity period for an Extension Fee:
- Full Pilates Teaching Qualification/Reformer Courses: £250
- Perinatal/Exercise Referral Courses: £75
The Extension Fee includes limited access to course tutorial videos and a single 15-minute call with a tutor to discuss outstanding requirements. One-to-one tutor time is not available with this extension.
Workshops & one-off classes
For our workshops and one-off classes, we often partner with third-party suppliers in addition to our internal team. This collaboration ensures we bring you the most relevant and up-to-date knowledge.
Therefore, our related policies are carefully crafted to effectively manage any last-minute changes and ensure the continued successful operation of these specific types of workshops.
Refund and Cancellation
Within the 14-Day Cooling-off Period: If you cancel a workshop within the 14-day Cooling-off Period, you are entitled to a full refund of all monies paid, minus any applicable credit card processing fees.
Outside the Cooling-off Period: If you cancel a workshop outside of the 14-day Cooling-off Period, we are unable to offer a refund.
Deferral
If you need to postpone your attendance, you may defer your place to a different, upcoming workshop within 12 months of the original scheduled date. A £25 Deferral Fee is required to secure your new place.
Please note: We cannot guarantee that the specific workshop you wish to attend will be offered again in the future.
